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Frequently asked 

Do you have questions for us?

Please  submit your question here, and we'll get back to you at our earliest convenience. 


What does it mean when a therapist is a Registered Psychotherapist Qualifying - RP (Q)?

The College of Registered Psychotherapists of Ontario (CRPO) requires its members to have a period of “Qualifying” after they are done their education and training. During this period of time, they need to write an exam and get some additional supervision hours, which we provide here at TPS Therapy. Clinicians who have their RP (Q) are completely done their official training and insurance companies do cover their work if your plan covers Psychotherapists. As a backup, in case your insurance company requests it, we always issue receipts for our RP (Q)’s that have both their licensing information and their supervisor’s licensing information on it.


​What is the cost of therapy and length of sessions?

Each of our clinicians are registered and licensed with the College of Registered Psychotherapist’s of Ontario (CRPO) or Ontario College of Social Workers and Social Service Workers (OCSWSSW).


Each session is 50-minutes in length and takes place in person or online, depending on your needs. We also provide free 20-minute psychotherapy consultations either over the phone or video.


All fees are within the recommended ranges by the professional colleges of each provider. Each session price can be seen if you click on the book now button on our website. There you will see a list of services and their fees. We also welcome any questions via email or a phone call to our

front desk.


In addition, we also provide a reduced rate for post-secondary students. Please let us know if you are in college or university and are interested in this opportunity.


Please double-check with your insurance provider about what type of designation of therapy you are covered for so we can make sure to match you with the appropriate therapist designation. Check to see if you are covered for services from a Registered Psychotherapist or Registered

Social Worker (MSW) and you should be covered for services with us.


Are you covered by OHIP?

We are a private practice and are therefore not covered by OHIP.

If you are looking for public services, we recommend looking at this guide which was created by the Centre for Addiction and Mental Health. Unfortunately, with public services, there are often longer wait times, and the PDF only provides an estimate of those times.


If you are in crisis please call 9-1-1, go to your nearest Emergency Room. The Toronto Distress Centre at 416-408-4357 is available. 


What is the cancellation policy?

When you become a new client of TPS Therapy, we will email you an intake form to sign electronically before your first session. Within the intake form is our cancellation policy. Many other health care professionals have a similar policy including chiropractors, dentists, physiotherapists, and massage therapists. Here is how our cancellation policy is written in the intake form:


Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists’ day that could have been filled by another client. As such, we require 24 hours notice for any cancellations or changes to your appointment. Clients who provide less than 24 hours notice, or miss their appointment, will be charged a cancellation fee (cancellation fee with less than 24 hours notice is 100% of hourly fee).


It says that you offer free 20-minute psychotherapy consultations. What is the purpose of a consultation?

The single most important factor in successful therapy outcomes is being matched with the right therapist. When the match is right, you feel comfortable and can build a healthy, trusting therapeutic relationship in a safe space.Consultations generally take place over the phone, but you can also have a video consultation upon request. A consultation is your opportunity to share your needs and goals for therapy and for your therapist to share ways that they can support you. You can ask any questions that you might have for your therapist. For helpful questions, please view our blog called '8 Things to Ask Your Therapist on the Very First Visit.


Is the clinic wheelchair and stroller accessible?

Unfortunately our clinic is not wheelchair or stroller accessible. There is a set of about 15 steps leading up to our front door. We apologize for this diservice, and welcome you to join us for virtual therapy. We hope to have a ground level location in the near future. 

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